Employment

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Marble Mountain Resort offers a fun and rewarding workplace. When positions become available, we'll post them here. In the meantime, if you would like to apply for future openings, please send your resume and coverletter to the attention of the General Manager at:

PO Box 947
Corner Brook, NL
A2H 6J2

Fax: 709-634-1702
Email:[email protected]




Application deadline :

August 31, 2017

 

Position Status: This position is for one (2) on call, live-in manager. The successful candidates must remain onsite for assigned weeknights (4:30pm to 8:30am) and alternate weekends as scheduled by Resort Management.

 

Position Summary: In this live-in position, you will be responsible for the after-hours (outside of regular resort office hours) management and customer service of Marble Villa, Marble Mountain Resort's slope-side accommodation. 

 

Duties:

  • To continually strive to exceed our guest’s expectations and to create memories for guests and employee’s as the best mountain experience.

  • Work in a professional manner and be able use “positive language” to interact with guests and co-workers.

  • Prepare and perform daily check-ins and check-outs, night audit (daily reporting), and accept payments.

  • Communicate with the Accommodation Manager, Villa Desk Clerk, and Housekeeping team to ensure daily cleanings and room checks are being performed.

  • Accept bookings and other resort inquiries by way of a resort provided, after-hours cell phone.

  • Respond to guest needs and concerns after hours.

  • Enforce building rules and regulations after hours and report any unruly behavior to the Accommodation Manager.

  • Respond to after-hours alarm calls from the main lodge.

  • Work closely with the Accommodation Manager to ensure the highest guest satisfaction and assist in providing solutions to common hospitality related issues.

  • Communicate any maintenance needs to the Accommodation Manager, as they arise.

  • Prepare vouchers / tickets for guest pick-up for activities external to Marble Mountain Resort and handle bookings for said activities (zip tours, snowmobile rentals, etc).

  • Light building maintenance.

  • The above duties are shared with a second Manager on Duty and an on-duty schedule is followed.

 

Qualifications:

  • High school diploma or equivalent. Post-secondary education level preferred.

  • Clean criminal record check.

  • Experience working with a computerized reservation system and handling payments (cash and credit card transactions).

  • 3 years’ experience in an administrative roll (hospitality experience preferred).

  • Proven organizational and prioritization skills.

  • Exceptional communication skills (both on the phone and via email).

  • Exceptional interpersonal skills - Be a team player with all employees & volunteers of Marble Mountain Resort.

  • Adaptability - The successful candidate must remain onsite for assigned weeknights (4:30pm to 8:30am) and alternate weekends as scheduled by Resort Management.

  • Experience in the hospitality industry (particularly in the hotel or ski industry) is an asset.

  • Previous building supervisory experience is an asset.

 


Hours of Work :

Assigned weeknights (4:30pm to 8:30am) and alternate weekends


Wage :

Rent-free one bedroom condo including all utilities.


Please apply in writing to:

Steve Avery, Finance & Admin Manager


[email protected]



Application deadline :

July 31, 2017

 

Duties:

  • Answers telephone and greets visitors, ascertains the nature of business and provides information and/or routes calls to appropriate employee
  • Supports Managers by reading, researching, and routing correspondence; drafting letters and documents; collecting and analysing information; initiating communications; and preparing and compiling reports and data from various sources
  • Accept Marble Villa room bookings and cancellations; register arriving guests and process guests’ departures; book and prepare vouchers for activities external to Marble Mountain Resort; accept payments; complete night audit; respond to guests inquiries, concerns, or complaints; schedule housekeeping staff; and ensure daily cleanings and room checks are preformed
  • Represents Marble Mountain Resort in a professional manner at all times while adhering to all company policies and displays confidence and professionalism
  • Ensures office equipment is kept in working order
  • Maintains accurate and complete filing system
  • Responsible for following all health and safety legislative guidelines and safe work practices in the prescribed manner and shall report unsafe conditions
  • Other duties as assigned

 

Qualifications:

  • Diploma in Office Administration
  • 3 years’ experience in an administrative position
  • Strong organizational skills and ability to multi-task
  • Excellent verbal, written and interpersonal skills
  • Ability to meet deadlines
  • Superior phone and customer service skills
  • High level of accuracy – detail oriented
  • Proven computer skills including Microsoft Office (Outlook, Excel and Word)
  • Experience with a computerized reservation system and handling payments (cash, debit, and credit transactions)
  • Bilingual in French and English preferred

Hours of Work :


Wage :

Salary is commensurate with education and experience.


Please apply in writing to:

Melissa Dwyer


[email protected]

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